LPI CONGRESS │ 28/29 October 2021 │  VIENNA & VIRTUAL

Venue: ANDAZ VIENNA AM BELVEDERE Arsenalstrasse 10, 1100 Vienna, Austria

Our world looks profoundly different today than it did a year ago. How we live, work, and connect has been transformed by our shared experiences over the past few months. As a post-pandemic future comes into view, it becomes clear that there won’t be a return to the same normal. Being forced to adapt to the disruption while ensuring our clients’ rights are protected has been challenging for our industry. But, challenges bring change, and with it, new growth opportunities.

Join us at this year’s Legal Protection International Congress as we explore new and inspiring ways to market and distribute legal protection insurance. We’ll unpack our collective challenges, share top-level strategies and discover innovative paths to recovery.

Let’s #BraveUp and leverage creative thinking to break down the barriers to justice needs and build a resilient and sustainable future. Let’s create A Brave New World.



Thursday 28 October

18h30-22h30:      Networking Reception: Cocktails and Dinner at the Andaz Vienna Am Belvedere
Join us for an evening of networking and connect with fellow congress participants, speakers and the LPI team in an intimate setting.

Friday 29 October

9h00-9h20:        Opening Keynote – Henrik Jensen, Moderator, CEO of Legal24 Norway & LPI Board Member

9h20-9h50:        From Traditional to Digital: Selling Legal Protection Insurance (including Q&A) –  Stefan Bleyhl, Managing Director and Partner, Boston Consulting Group
Insurers have been using the same traditional channels to sell their products for decades. But consumers are increasingly demanding quick, easy and convenient digital solutions when purchasing insurance products. Stefan Bleyhl, explores global trends to stay relevant and grow the market, as well as best practices implemented by insurance players.

9h50-10h30:       Managing the Risk of Digital Transformation (Fireside Chat)
– Jackie Nagtegaal, CEO Law For All, South Africa
– Rainer Brune, CEO ROLAND Rechtsschutz, Germany
The rise of technology is a fact of the future of insurance distribution. But it brings with it a slew of risks: data protection requirements, cyber-attacks, and aggregator platforms, to name a few. Join in on this discussion to unpack the impact of digital transformation on the industry and how it influences sales departments.

10h30-11h00:      Coffee break
Take a break, share your insights and inspiration, and continue networking with congress participants from around the world.

11h00-11h30:       Plugged In-B2C Insurance in the Digital Age – requested as speaker (t.b.c.)
By recognising the challenges confronting our world and learning from the lessons that the COVID-19 pandemic has taught us, we can chart a new, more adaptive course for our industry! Join Michelle Beale from ITONICS as she takes a closer look at the forces shaping insurance, and discover brave new ways to sell legal insurance.

11h30-12h30:      Group Work

12h30-13h45:      Lunch break
Refresh and refuel with a delicious lunch before we head into the second half of our congress.

13h45-14h05:      The Law of Connection: Why Relating to Customers’ Emotions Matters – Kaiél Grobler, Seek the Just, Lawyer, Digital Marketer & Legal Design Consultant
Companies invest millions into boosting brand awareness and client satisfaction, often overlooking the most powerful customer value driver: genuine emotional connection. This intriguing discussion delves into how capturing customers’ hearts and creating human-centric experiences drives growth.

14h05-14h50:      #Access2Justice-New emerging pathways (including Q&A) – Alicia Insurance ( requested as speaker (t.b.c.), Get-Safe ( requested as speaker (t.b.c.)
If we are all equal in the eyes of the law. How fair is justice if it is inaccessible to those who cannot afford it? Take a closer look at justice needs around the world and explore user centred innovations that aim to make the law more accessible and affordable for all.

14h50-15h00:     Short break

15h00-16h00:     Shape the business you want: Inspirations from a futurist – Gerd Leonhard, Keynote Speaker, Futurist & Humanist, Author, CEO The Futures Agency
In a new normal, in which circumstances change by the day, tomorrow’s marketing and sale opportunities can be hard to spot. Join Futurist Gerd Leonhard as he inspires us to deal with the “future shock” and to gain a competitive advantage by creating a brave new world ourselves.

16h00-16h45:     Legal Protection in 2021 & Beyond: Creating A Brave New World – Panel discussion with Q&A
Panelists (others t.b.c.): 
Fynn Monshausen, Head of Digital Sales, ROLAND Rechtsschutz-Versicherungs-AG
Successfully marketing and selling legal protection in a post-pandemic world requires sound strategy and innovation. Is it possible to gear your business for greatness while safeguarding insurers’ ability ot provide access to justice?. Join this topical discussion on the pros and cons of different distribution channels and let’s explore ways to #BraveUp to create the future we want.

16h45-17h00:    Closing Thoughts & Outlook by LPI President Simon Warr